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Customer Success Manager

Job Zone 3 - Medium preparation needed

Compare to another career

Works with a company's existing customers after the sale to ensure they achieve value from a product, driving adoption, renewal, and expansion through proactive relationship management.

Pay & job outlook

We don't have national pay or outlook data for this role yet.

Source: U.S. Bureau of Labor Statistics, OEWS and Employment Projections.

Top skills
Active ListeningService OrientationSocial PerceptivenessSpeakingTime ManagementCoordinationPersuasionJudgment and Decision MakingNegotiation
Top knowledge areas
Customer and Personal ServiceSales and MarketingCommunications and Media
Core tasks

• Onboard new customers and guide them toward successful adoption of a product.

• Monitor account health and proactively address risks to customer retention.

• Identify expansion opportunities and coordinate renewal conversations with customers.

• Serve as the customer's advocate internally, relaying feedback to product and support teams.

Frequently asked questions

What education is typically required for Customer Success Manager?

Typical entry-level education: Job Zone 3 - Medium preparation needed.