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Insurance Claims and Policy Processing Clerks

Job Zone 2 - Some preparation needed

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Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Pay & job outlook

Median pay: $49,230/yr (U.S. national, May 2025)

$37,560$73,590

Typical range nationwide (10th–90th percentile). This is a population snapshot, not a personal prediction - actual pay varies by location, employer, and experience.

Job outlook: -3.7% projected growth, 2024–2034 — declining.

About 20,300 openings per year, on average, over the decade.

Typical entry-level education: High school diploma or equivalent.

Source: U.S. Bureau of Labor Statistics, OEWS and Employment Projections.

Top skills
Reading ComprehensionTime ManagementSpeakingCritical ThinkingActive ListeningSocial PerceptivenessService OrientationWritingCoordinationMonitoring
Top knowledge areas
Customer and Personal ServiceAdministrativeEnglish LanguageComputers and ElectronicsMathematicsAdministration and ManagementCommunications and MediaProduction and Processing
Core tasks

• Prepare insurance claim forms or related documents, and review them for completeness.

• Calculate amount of claim.

• Post or attach information to claim file.

• Transmit claims for payment or further investigation.

• Contact insured or other involved persons to obtain missing information.

• Review insurance policy to determine coverage.

• Process and record new insurance policies and claims.

• Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.

Frequently asked questions

What's the median pay for Insurance Claims and Policy Processing Clerks?

The median pay for Insurance Claims and Policy Processing Clerks is $49,230 per year, per the U.S. Bureau of Labor Statistics.

What's the job outlook for Insurance Claims and Policy Processing Clerks?

Employment for Insurance Claims and Policy Processing Clerks is projected to change -3.7% from 2024 to 2034 - declining.

What education is typically required for Insurance Claims and Policy Processing Clerks?

Typical entry-level education: High school diploma or equivalent.

How many job openings are there each year for Insurance Claims and Policy Processing Clerks?

About 20,300 openings per year, on average, over the decade.