Customer Service Representatives
Job Zone 2 - Some preparation needed
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Median pay: $44,770/yr (U.S. national, May 2025)
Typical range nationwide (10th–90th percentile). This is a population snapshot, not a personal prediction - actual pay varies by location, employer, and experience.
Job outlook: -5.5% projected growth, 2024–2034 — declining.
About 341,700 openings per year, on average, over the decade.
Typical entry-level education: High school diploma or equivalent.
Source: U.S. Bureau of Labor Statistics, OEWS and Employment Projections.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
What's the median pay for Customer Service Representatives?
The median pay for Customer Service Representatives is $44,770 per year, per the U.S. Bureau of Labor Statistics.
What's the job outlook for Customer Service Representatives?
Employment for Customer Service Representatives is projected to change -5.5% from 2024 to 2034 - declining.
What education is typically required for Customer Service Representatives?
Typical entry-level education: High school diploma or equivalent.
How many job openings are there each year for Customer Service Representatives?
About 341,700 openings per year, on average, over the decade.