Correspondence Clerks
Job Zone 2 - Some preparation needed
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Median pay: $46,800/yr (U.S. national, May 2025)
Typical range nationwide (10th–90th percentile). This is a population snapshot, not a personal prediction - actual pay varies by location, employer, and experience.
Job outlook: -5.6% projected growth, 2024–2034 — declining.
About 700 openings per year, on average, over the decade.
Typical entry-level education: High school diploma or equivalent.
Source: U.S. Bureau of Labor Statistics, OEWS and Employment Projections.
• Maintain files and control records to show correspondence activities.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Compile data from records to prepare periodic reports.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Route correspondence to other departments for reply.
What's the median pay for Correspondence Clerks?
The median pay for Correspondence Clerks is $46,800 per year, per the U.S. Bureau of Labor Statistics.
What's the job outlook for Correspondence Clerks?
Employment for Correspondence Clerks is projected to change -5.6% from 2024 to 2034 - declining.
What education is typically required for Correspondence Clerks?
Typical entry-level education: High school diploma or equivalent.
How many job openings are there each year for Correspondence Clerks?
About 700 openings per year, on average, over the decade.