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First-Line Supervisors of Gambling Services Workers

Job Zone 2 - Some preparation needed

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Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Pay & job outlook

Median pay: $63,820/yr (U.S. national, May 2025)

$41,400$84,750

Typical range nationwide (10th–90th percentile). This is a population snapshot, not a personal prediction - actual pay varies by location, employer, and experience.

Job outlook: +2% projected growth, 2024–2034 — about as fast as average.

About 3,300 openings per year, on average, over the decade.

Typical entry-level education: High school diploma or equivalent.

Source: U.S. Bureau of Labor Statistics, OEWS and Employment Projections.

Top skills
Service OrientationMonitoringSpeakingActive ListeningReading ComprehensionCritical ThinkingSocial PerceptivenessTime ManagementWritingCoordination
Top knowledge areas
Customer and Personal ServiceMathematicsEnglish LanguageAdministration and ManagementComputers and ElectronicsEducation and TrainingEconomics and AccountingPublic Safety and Security
Core tasks

• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

• Perform paperwork required for monetary transactions.

• Respond to and resolve patrons' complaints.

• Greet customers and ask about the quality of service they are receiving.

• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

• Monitor payment of hand-delivered jackpots to ensure promptness.

Frequently asked questions

What's the median pay for First-Line Supervisors of Gambling Services Workers?

The median pay for First-Line Supervisors of Gambling Services Workers is $63,820 per year, per the U.S. Bureau of Labor Statistics.

What's the job outlook for First-Line Supervisors of Gambling Services Workers?

Employment for First-Line Supervisors of Gambling Services Workers is projected to change +2% from 2024 to 2034 - about as fast as average.

What education is typically required for First-Line Supervisors of Gambling Services Workers?

Typical entry-level education: High school diploma or equivalent.

How many job openings are there each year for First-Line Supervisors of Gambling Services Workers?

About 3,300 openings per year, on average, over the decade.