Computer User Support Specialists

Job Zone 3 - Medium preparation needed

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Pay & job outlook

Median pay: $61,860/yr (U.S. national, May 2025)

$40,980$100,540

Typical range nationwide (10th–90th percentile). This is a population snapshot, not a personal prediction - actual pay varies by location, employer, and experience.

Job outlook: -3.7% projected growth, 2024–2034 — declining.

About 40,800 openings per year, on average, over the decade.

Typical entry-level education: Some college, no degree.

Source: U.S. Bureau of Labor Statistics, OEWS and Employment Projections.

Top skills

Active ListeningReading ComprehensionSpeakingCritical ThinkingComplex Problem SolvingWritingJudgment and Decision MakingSocial PerceptivenessMonitoringLearning Strategies

Top knowledge areas

Computers and ElectronicsCustomer and Personal ServiceTelecommunicationsEnglish LanguageEducation and TrainingMechanicalEngineering and TechnologyAdministration and Management

Core tasks

• Oversee the daily performance of computer systems.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Confer with staff, users, and management to establish requirements for new systems or modifications.

• Enter commands and observe system functioning to verify correct operations and detect errors.

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Frequently asked questions

What's the median pay for Computer User Support Specialists?

The median pay for Computer User Support Specialists is $61,860 per year, per the U.S. Bureau of Labor Statistics.

What's the job outlook for Computer User Support Specialists?

Employment for Computer User Support Specialists is projected to change -3.7% from 2024 to 2034 - declining.

What education is typically required for Computer User Support Specialists?

Typical entry-level education: Some college, no degree.

How many job openings are there each year for Computer User Support Specialists?

About 40,800 openings per year, on average, over the decade.